Frequently Asked Questions

❓ Frequently Asked Questions (FAQ)

 


Welcome to the Sellective Help Center — here you’ll find quick answers to our most common questions. If you need additional support, feel free to contact us anytime.

 

 

 

📦 Shipping Information

 

How long does shipping take?

 

  • United States (Domestic): 7–14 business days after your order is processed.

  • International Orders: 14–31 business days depending on your location and local customs.

 

Do you ship internationally?

Yes! We ship worldwide. Shipping times vary based on destination.

 

 

 

🔁 Returns & Refunds

 


Can I return a product?

Yes. We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.


How do I start a return?

Please contact our support team at ceo@sellective.store with your order number and reason for return. We’ll provide instructions and a return address.


Do you offer refunds?

Absolutely. Once we receive and inspect the returned item, refunds are processed to the original payment method within 5–7 business days.

 

 

 

🔍 Order Tracking

 


How do I track my order?

Once your tracking information is available, we’ll email it to you. You can also check your order status anytime on our Track Your Order page.


I didn’t receive my tracking info — what should I do?

Please allow 3–5 business days for processing. If you still haven’t received it, contact us at ceo@sellective.store.

 

 

 

💳 Payments

 


What payment methods do you accept?

We accept most major payment options, including:

 

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

    (Availability may vary depending on your location.)

 

 

 

 

🛒 Orders & Processing

 


How long does it take to process an order?

Orders are typically processed within 2–4 business days before shipping.


Can I cancel or change my order after placing it?

We start processing orders quickly to ensure fast shipping, so changes/cancellations must be requested within 12 hours of placing the order. Email us at ceo@sellective.store as soon as possible.

 

 

 

🧾 Other Common Questions

 


Do I need to create an account to place an order?

No — you can check out as a guest. But creating an account makes it easier to view order history and track shipments.


Do you offer gift packaging?

Not at this time, but it’s something we’re exploring in the near future.


My item arrived damaged — what should I do?

We’re truly sorry about that. Please email us photos of the damage within 7 days of delivery at ceo@sellective.store, and we’ll make it right.

 

 

 

📩 Still need help?

 


Our customer experience team is here for you.

Reach out to us anytime at ceo@sellective.store — we aim to respond within 24–48 hours (excluding weekends and holidays).